晚班 中文客服 - Customer Service Specialist

• Proficient in Traditional Mandarin and average English (both written and spoken).
• Experience in the flight booking is a plus but not mandatory.
• Strong attention to detail and accuracy when processing customer requests.
• Excellent communication skills and the ability to handle customer inquiries professionally.
• Comfort with working midnight shifts.
• Strong technical skills and ability to quickly learn new systems.
• Ability to multitask and work efficiently in a fast-paced environment.

You will assist customers with inquiries, resolve issues, and provide information about our services. This position is permanent working midnight shifts, and experience in the travel and hospitality sector is a plus.Key Responsibility

• Provide excellent customer service via phone, email, or chat in both Traditional Mandarin and Average English.
• Assist customers with inquiries, issues, and service-related questions.
• Manage and resolve issues, including flight bookings, ticketing inquiries, and other travel-related concerns.
• Process reservations and support tasks related to airline programs and associated products.
• Process transactions and ensure accuracy and attention to detail in data entry.
• Utilize company systems to handle customer requests.
• Handle customer complaints and resolve issues efficiently and professionally.
• Ensure timely resolution and follow-up on customer concerns.
• Maintain a high level of professionalism and communication at all times.
• Work the assigned midnight shifts and adapt to a flexible working schedule.

Annual leave, medical leave, medical insurance, EPF SOCSO included in basic salary.