Kajang - Application Support Engineer

• Excellent problem-solving, analytical thinking, and clear communication with both technical and non-technical audiences.
• Customer-focused mindset and ability to prioritize under pressure
• Adept at multitasking and managing priorities in a fast-paced environment.
• Possess self-initiative and able to work independently and collaborative with people at various levels
• Understanding of cloud infrastructure (AWS/Azure/GCP) and Linux servers (Nice to have).
• Bilingual speaking and writing in English and Mandarin to liaise with Mandarin speaking customers and associates in view of business communication
• Provide day-to-day product system support to end users within established Service Level Agreement and quality standards via call and email.
• Monitor application performance, conduct routine health checks, respond to alerts, proactively resolve problems and ensure high system availability and reliability
• Document support activities, maintain technical guides, and contribute to knowledge bases and runbooks.
• Deploy and verify platform updates, patches, and configuration changes following change-management procedures.
• Assist with system integrations, infrastructure maintenance, and production deployments (including outside office hours as needed).
• Collaborate with developers and infrastructure teams to escalate issues, deploy updates, testing and resolve bugs
• Participate in standby and on-call support rotations for 24/7 production environments as required.
• Parking

Upon Confirmation:

• Medical (RM 60/visit)
• Dental coverage (RM300/year)
• Optical coverage (RM300/year)
• 1-day Work From Home (Tues, Wed or Thu)