It applications support - erp (epicor/doclink) - Kuala Lumpur - ref. c8429919

about the company

a global leader specializing in engineered products and services for two vital markets: infrastructure and agriculture.

about the job

• Collaborate with infrastructure teams to diagnose and resolve application-related issues.
• Apply system design principles and security best practices to maintain application stability and integrity.
• Ensure compliance with audit requirements and document processes accordingly.
• Maintain detailed system documentation (installation guides, user manuals, troubleshooting guides).
• Follow change management protocols for smooth application updates and modifications.
• Monitor application performance and proactively identify potential issues.
• Build strong relationships with users, IT staff, and vendors.
• Contribute to the development and implementation of application support best practices.

• Engage with business users to identify system-related challenges and propose effective solutions.
• Support process enhancements through technology and automation.
• Assist in end-user training to maximize system utilization.
• Document system configurations, procedures, and troubleshooting steps.

• Participate in IT project implementations involving application enhancements and integrations.
• Support internal and external audits by ensuring application security and access compliance.
• Coordinate with vendors and consultants on application improvements.
• Ensure adherence to IT policies, security standards, and regulatory requirements.
• experience

• skills

• qualifications

• education

Bachelor Degree

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