Customer Service Representative

Educational Background: Minimum SPM or Certificate in Administrative Studies or any related field.

• Experience: At least 2 years of working experience in administrative support, customer service, or sales administration is preferred.
• Essential Skills: Results-driven, motivated, and innovative, with strong organizational and problem-solving skills. Proficiency in Microsoft Excel is required.
• Language Proficiency: Fluency in Bahasa Malaysia, English, and Mandarin (to effectively communicate with Mandarin-speaking clients).
• Highly Independent: Ability to work autonomously, taking initiative and ownership of your responsibilities.
• Pleasant and Outgoing: Strong interpersonal skills and a positive, engaging personality that helps build lasting client relationships.
• Detail-Oriented and Well-Organized: Capable of managing multiple tasks with accuracy and efficiency.
• Client Liaison: Act as the main point of contact between clients and the internal sales team, ensuring clear and timely communication.
• Order Processing: Handle and process sales orders, coordinate delivery arrangements, and issue invoices accurately and efficiently.
• Customer Support: Respond promptly to customer inquiries and follow up to ensure satisfaction and issue resolution.
• Record Management: Maintain accurate and up-to-date records of customer transactions, documentation, and communication.
• Logistics Coordination: Work closely with the logistics and warehouse teams to ensure timely and smooth order fulfillment.
• Sales Administration: Assist the sales team in preparing quotations, sales reports, and all necessary supporting documents.
• Data Entry: Ensure accurate input of customer, product, and transaction data into internal systems.
• SST & Regulatory Liaison: Liaise with government authorities to ensure compliance with SST (Sales and Service Tax) regulations, including timely submission of required documentation and assisting with related inquiries and paperwork.
• Annual Leave
• EPF
• SOCSO