Online Customer Service Representative
BAE Capital Sdn. Bhd. Kuala Lumpur Full-time
About BAEMONT
At BAEMONT, we don’t just sell jewelry—we build trust through education, craftsmanship, and honest conversation. As a direct-to-consumer fine jewelry house, we specialize in customized diamond pieces crafted to match our clients’ vision, values, and budgets.With growing showrooms in Kuala Lumpur, Penang, and Singapore, we’re expanding our online-first customer service team to deliver exceptional experiences—even before customers step into a store.
What You'll Do
As an Online Customer Service Representative at BAEMONT, your mission is to guide, educate, and assist customers through their diamond journey—all through chat, email, and messaging platforms. You’ll be trained with the same deep product knowledge as our sales consultants, enabling you to:
- Presales Support
- Answer product, customization, and diamond-related queries clearly and confidently.
- Share past works, designs, and specifications based on customer needs.
- Guide customers to book appointments at showrooms (KL, Penang, Singapore) if they wish to continue in person.
- Sales Support
- Engage customers ready to transact online by helping them understand specs, budgets, and availability.
- Assist them in placing orders or directing them to the right consultant if needed.
- Keep communication smooth across platforms (e.g., WhatsApp, email, website chat).
- After-Sales Support
- Respond to requests related to resizing, servicing, polishing, and follow-ups.
- Step in when sales consultants are unavailable and help relay customer needs internally.
- Track recurring clients and assist with maintaining strong long-term engagement.
- Be part of a forward-thinking jewelry house where education and trust come first.
- Get trained in technical diamond knowledge and customer psychology.
- Enjoy flexible, remote work with real career growth in a premium industry.
- Join a brand that values craftsmanship, clarity, and connection—not pressure sales.
- Keyboard warrior - while many underestimated the positive side of this skillset, your keyboard is your sword and like the famous Ip Man, you're able to 1 VS 10... with your keyboard :D
- A strong communicator—your writing is warm, clear, and reassuring.
- Naturally attentive and proactive, picking up on subtle cues from customers.
- You enjoy problem-solving, especially around customization and specifications.
- You’re either passionate about fine jewelry or excited to learn the ins and outs of diamonds and design.
- You’re a team player who understands your role in supporting both customers and internal consultants.
Agensi Pekerjaan Talentconsult Sdn BhdKuala Lumpur
skills
• Ability to multitask, prioritize, and manage time effectively
• Able to work during public holidays
IT'll be great if you have:
• Experienced in the Customer Service industry and the call center is entitled to salary negotiations
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