Customer Service Representative (Mandarin)
Agensi Pekerjaan Talentconsult Sdn Bhd Kuala Lumpur Full-time
What you’ll need to succeed:
- Possess at least SPM qualifications
- Able to converse in both Mandarin and English
- Cantonese will be an added advantage
- No experience required (Open for FRESH GRADUATES!)
- Good written and verbal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Able to work during public holidays
IT'll be great if you have:
- Experienced in the Customer Service industry and the call center is entitled to salary negotiations
Off days: 2 days per week
Locations: Kuala Lumpur / Petaling Jaya / Cyberjaya / Cheras (Reachable by public transport)
Salary packages: Basic + KPI + other allowances (depends on interview performances such as language ability, working experiences, and education levels)- Interact with customers through different channels such as emails, calls, and chats
- Listen attentively to customer needs and concerns
- Outbound voice contact to resolve more complex or dynamic customer queries
- Demonstrate empathy while maximizing the opportunity to build rapport with the customers
- Deliver a consistently high level of customer service to reduce repeat contacts and escalations
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experiences
- Recognition
- Allowances (KPI etc)
- Multinational Company, with a friendly & helpful culture
- Office located near shopping malls and housing area - easy access to public transport
- Good career advancement
- Insurance coverage
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