Customer Service Executive

placeBatu Berendam calendar_month04/07/2025

Specialization: CUSTOMER SERVICES

Job description:

Job Responsibilities:

Responsible to handle customer Purchase Order and Sample Request from receiving to delivery.
To process incoming Purchase Order and Sample Request from commitment to delivery.
To communicate and interact with customer with regards to the order, sample or customer requests and ensure all enquiries are replied within 24 hours.
To drive planner team by processing the right PO to ensure planning and prod team produce the right part to fulfill customer PO and achieve > 95% 1st commit target.
To liaise with prod team and R&D team to ensure sample are prepared and ready within the required lead time.
To monitor commitment from planner to ensure the order LT are reasonable and comply with standard LT.
To coordinate with shipping department to ensure order are ship effectively, timely and accurately.

Job Requirements:

Bachelor Degree in Business or Marketing.
Prefer Mandarin speaking candidates as need to deal with China and Taiwan customer.
3-5 years experience in customer services.
Fresh graduates are encouraged to apply.
Candidate must be willing to work in Melaka.

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