Customer service pro_ mandarin

Customer Service Pro Wanted! ?

Role Overview: Are you a people person who thrives on making every interaction count? We’re looking for a Customer Service Pro to handle emails and phone calls with flair, making sure every customer leaves with a smile. If you’re ready to help us up our game in service quality and keep our focus on the customer experience, we want you on our team!

What You’ll Do:

• Be a Communication Rockstar: Nail both verbal and written interactions with team members and customers.
• Spot Opportunities: Always be on the lookout to enhance the customer experience and make things better.
• Stay Organized: Keep your work on point with a keen eye for detail and a logical approach.
• Handle Pressure Like a Boss: Manage busy times and deadlines without breaking a sweat.
• Take Initiative: Make smart, proactive decisions to drive awesome results.
• Research Like a Pro: Use your skills to find solutions and apply them with good judgment.
• Team Player Vibes: Work well with others and adapt quickly to changes.
• Level Up the Experience: Find new ways to make our customer service shine.
• Positive Energy: Keep the workplace upbeat and encourage your teammates.
• Professional Demeanor: Build credibility quickly with everyone you interact with.

What We’re Looking For:

• Fluent in Mandarin and English (both speaking and writing).
• SPM/Diploma/Degree in any field.
• Fresh grads and retirees are totally welcome to apply.
• 1 year of experience in a related field is a plus.
• Excellent communication skills and phone etiquette.
• A customer-first mindset.
• Great at multitasking, prioritizing, and managing your time.
• Adaptable and resilient in a fast-paced environment.
• Able to work independently as well as part of a team.

Ready to make an impact? Apply now and join our awesome team! ?