Customer Service Experience Bilingual Mandarin English

Requirements

• Strong proficiency in Mandarin and ENGLISH (C1) giving you a chance to showcase your language skills
• 1 year experience in Customer Service and financial industry is a must
• Good command of English or Bahasa Malaysia to round out your communication abilities
• Previous experience in a contact centre or customer service role? That's a big plus!
• A minimum DIPLOMA qualification, showing that you have the fundamentals in place
• Working Hours : Sun - Thu, 1.30pm - 10.30pm

Responsibility

What you will do As a dedicated Customer Service Executive, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

• Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns
• Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
• Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
• Embracing accountability for individual KPIs and working cohesively towards team goals
• Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
• Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
• Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times

Benefits

Additional info Take a look at what we offer:

• We're conveniently located, accessible by LRT. No long commutes for you!
• Let’s talk compensation: an enticing commission structure that rewards your hard work