Customer Service Officer
Emico Penang Sdn Bhd George Town Full-time
Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing their needs and resolving issues effectively.
- Provide accurate information about Emico Penang Sdn Bhd products and services, demonstrating a strong understanding of our offerings.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the company's CRM system.
- Escalate complex customer issues to the appropriate departments or supervisors when necessary, ensuring a satisfactory resolution.
- Collaborate with internal teams, including sales and technical support, to ensure seamless customer experiences and efficient problem-solving.
- Proactively identify opportunities to improve customer satisfaction and retention through personalized service and follow-up.
- Adhere to company policies and procedures while handling customer interactions, ensuring compliance and data security.
- Participate in training sessions to continuously enhance product knowledge and customer service skills.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing concerns and providing accurate information about Emico's products and services.
- Assist customers with order placement, tracking, and issue resolution, ensuring a smooth and satisfactory purchasing experience.
- Maintain detailed and accurate customer records in the CRM system, documenting all interactions, issues, and resolutions.
- Collaborate with internal departments, such as sales and logistics, to resolve complex customer issues and ensure efficient service delivery.
- Proactively identify opportunities to improve customer satisfaction by gathering feedback and suggesting process enhancements.
- Develop and maintain a strong understanding of Emico's product catalog to effectively answer customer questions and provide recommendations.
- Handle customer complaints with empathy and professionalism, escalating issues to supervisors when necessary and following up to ensure resolution.
- EPF
- SOCSO
- Annual Leave
- Medical Leave
- Health Insurance
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