English Customer Service (Penang)
Agensi Pekerjaan JobScoper Sdn Bhd George Town Full-time
Excellent communication skills (spoken and written) in the English.
- Customer-oriented mindset with patience, empathy, and professionalism
- Previous experience in customer service, call center, or support roles is preferred
- Ability to handle inquiries, complaints, and feedback effectively
- Strong problem-solving and critical thinking skills
- Comfortable using computers, CRM systems, and other digital tools
- Ability to multitask and work in a fast-paced environment
- Willing work rotational shift
- Shows strong enthusiasm for delivering excellent customer service, takes full responsibility for the customer journey, and is committed to providing complete and effective solutions via inbound call, live chat and email.
- Proactively identifies upselling opportunities by evaluating customer preferences, behavior patterns, and potential business growth signals
- Provides personalized recommendations on product enhancements, premium features, or bundled solutions that match customer needs and objectives
- Highly focused on enhancing the overall customer experience and consistently aims to go beyond expectations
- Able to adapt communication style effectively to suit different audiences, while being attentive to both verbal and non-verbal signals
- Demonstrates flexibility in problem-solving, with the ability to adjust approaches while maintaining high-quality outcomes
- Annual Leave
- Medical and Hospitalisation Leave
- EPF
- SOCSO
- Training Provided
- Allowance Provided
- 5 Working Days
redONE Network Sdn BhdGeorge Town
Candidate must possess a minimum: Higher Secondary School/SPM/"O" Level in any field.
• At least 1 year of working experience in Customer Service or a related field.
• Experience working in a telecommunications (Telco) company is an added...
JAC Recruitment MalaysiaKulim, 25 km from George Town
An expanding MNC in high precision manufacturing is looking to expand the Customer Service Team in Kedah. This role will be plays a key part in supporting customer by responding to inquiries, re-solving issues, and acting as a liaison between...
redONE Network Sdn BhdGeorge Town
Candidate must possess a minimum: Higher Secondary School/SPM/"O" Level in any field.
• At least 1 year of working experience in Customer Service or a related field.
• Experience working in a telecommunications (Telco) company is an added...