Senior Customer Service Representative

Candidate must possess a minimum: Higher Secondary School/SPM/"O" Level in any field.

• At least 1 year of working experience in Customer Service or a related field.
• Experience working in a telecommunications (Telco) company is an added advantage.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Highly organized, with the ability to meet and exceed tight deadlines.
• Excellent communication and interpersonal skills.
• Active listening skills and a proactive approach to problem-solving.
• Proficient in Microsoft Office applications.
• This is a full-time position based in Penang (Bayan Lepas) and Kedah (Alor Setar). * Candidates will be based in their respective states.

PHYSICAL REQUIREMENTSThe candidate must demonstrate the ability to achieve the following:

• Meet individual targets set by management.
• Effectively handle and manage work-related pressure.
• Ensure the division completes daily tasks and adheres to company SLA requirements.
• Foster and maintain positive working relationships with internal teams and other departments to expedite processes and initiatives.
• Monitor and follow up closely on delayed submissions to minimize discrepancies and ensure timely resolution.

• To ensure business operations run smoothly at redONE Retail Outlets.
• Responsible for acting as a liaison between customers and companies.
• Assists with orders, billing, account questions, errors, cancellations, and other queries.
• Timeliness of successful implementation of initiatives.

• Attending to walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.
• Create engagement and generate revenue growth at the branch.
• Compile reports on overall customer satisfaction and complaints to the Superior.
• Adequate knowledge of company products, always answerable to questions about the process, and terms of products sold by the company.
• Resolve customer complaints or issues as required SLA, and update customers on the outcomes via email or call with recording.
• Assure Opening and Closing counters are properly hand-over during operating hours.
• Undertake any other ad-hoc duties as assigned.
• Birthday leave
• Opportunities for career growth
• Professional development
• Training Provided