Customer Service Executive

• Minimum 2-3 years of experience in customer service, preferably in the immigration, legal, or consultancy industry.
• Must be able to read, write, and speak English, Mandarin, and Malay; additional language is a plus.
• Ability to handle documentation and client records with accuracy.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-focused approach.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of MM2H and PVIP programs is an added advantage.
• High level of professionalism, patience, and problem-solving skills.
• Willing to work extended hours when needed, especially during events or peak periods.
• Serve as the primary point of contact for prospective and existing clients via phone, email, and in-person interactions.
• Provide accurate and updated information on MM2H, PVIP, and other immigration programs.
• Assist clients with pre-registration, document submission, and application processes.
• Coordinate with internal teams to ensure smooth processing of client applications.
• Maintain and update customer records in the CRM system.
• Follow up on client inquiries and ensure timely responses.
• Handle customer complaints and resolve issues in a professional and efficient manner.
• Support the marketing team by participating in seminars, events, and exhibitions when required.
• Stay updated on immigration regulations, policies, and program changes.
• Provide administrative support as needed.

Exodus MM2H Sdn Bhd is a full-fledged government-appointed agency specializing in MM2H and PVIP applications, helping international clients relocate, retire, invest, and pursue education opportunities in Malaysia.

Job Summary:

This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Job Benefits:

• Salary Range : RM4000 – RM5500
• E.P.F
• Socso
• E.I.S
• Public Holiday Allowance
• Annual Leave
• Paid Sick Leave
• Employee Discount
• Year End Bonus
• Annual Dinner
• Staff Promotion
• Staff Activities
• OT allowance.
• Friendly and supportive work environment.
• Transport and Toll allowance.
• Team-building activities.

Benefits:

• Competitive salary and performance-based incentives.
• Career growth opportunities within the company.
• Training and development programs.
• Supportive and dynamic work environment.

If you are passionate about customer service and want to be part of a growing immigration consultancy firm, we would love to hear from you! Apply now by sending your resume to kenixmm2h@gmail.com.