Customer Service Executive

The role requires staff to work from Monday to Sunday, with any one day off on Friday.

• Proficiency in both English and Bahasa Malaysia is essential; knowledge of Mandarin is an added advantage.
• Candidates must possess at least an SPM, Diploma or Advanced Level qualification.
• Fresh graduates are encouraged and welcome to apply.
• Excellent communication and interpersonal skills to effectively interact with customers.
• Problem-solving and analytical skills to diagnose and address customer concerns.
• Proven experience in customer service or a similar role is preferred.
• Flexibility in working hours is required, including the ability to work on public holidays and weekends.
• Manage incoming customer inquiries and provide prompt, courteous, and efficient support about products and services.
• Provide timely, accurate, and quality responses to customers via various contact points: phone lines, email, WhatsApp, and social media channels.
• Able to communicate effectively with customers in a friendly and polite manner following the processes.
• Commitment to providing exceptional customer service and maintaining high customer satisfaction.
• Performing administrative tasks as assigned by the superior.
• 100 Points Privilege for Gintell Products
• Unlimited Access to Rest N Go Stations
• Direct Access to Public Transport (MRT)
• 25% Staff Discount
• Health Insurance
• Free Parking
• Monday to Thursday (10:00am - 6:00pm), Saturday & Sunday (12:00pm - 8:00pm)