Customer Service Executive - Ampang Jaya - ref. i04352419

Minimum education: Diploma and above.

• Fresh graduates are encouraged to apply.
• Provide exceptional customer service and support to clients via phone, email, and online chat in English, Bahasa Malaysia, and Mandarin.
• Address customer inquiries, resolve complaints, and troubleshoot technical issues related to IT and hardware products effectively and efficiently.
• Maintain a comprehensive understanding of the company's product offerings and services to accurately assist customers and provide relevant information.
• Document customer interactions and resolutions in the company's CRM system, ensuring accurate and up-to-date records.
• Collaborate with internal teams, including sales, technical support, and logistics, to resolve complex customer issues and ensure customer satisfaction.
• Manage time effectively to prioritize and handle multiple customer requests simultaneously, meeting established service level agreements (SLAs).
• Identify and escalate critical issues to senior team members or relevant departments for prompt resolution.
• Contribute to the development and improvement of customer service processes and procedures to enhance overall customer experience.
• Participate in training programs to enhance product knowledge, customer service skills, and problem-solving abilities.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
• Process customer orders, returns, and exchanges, ensuring accuracy and adherence to company policies and procedures.
• Maintain a thorough understanding of the company's products and services to effectively address customer questions and concerns.
• Document customer interactions and resolutions in the company's CRM system, ensuring accurate and up-to-date records.
• Identify and escalate complex customer issues to senior team members or other departments as needed, ensuring timely resolution.
• Proactively identify opportunities to improve the customer experience and provide feedback to management.
• Assist in the development and maintenance of customer service procedures and training materials.
• Contribute to a positive and collaborative team environment, supporting colleagues and sharing knowledge.
• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO