Associate Business Analyst
QL Maxincome Sdn Bhd (FamilyMart) Shah Alam Full-time
Possess at least an Advanced Diploma or Bachelor’s Degree in Computer/Software Engineering, Computer Science/Information Technology, or a related field.
- Preferably with system knowledge in Mobile Applications, CRM, E-Commerce.
- Working experience in the retail industry is an added advantage.
- Strong attention to detail with the ability to follow specific procedures and instructions.
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Posses own transport and willing to work in office based in Bukit Jelutong, Shah Alam
- Gather, analyze, and document business requirements for E-Commerce and CRM mobile applications; translate requirements into functional specifications, user stories, workflows, and acceptance criteria.
- Work under the guidance of the Team Lead to support project planning, delivery tracking, requirement prioritization, and risk escalation.
- Act as the primary functional liaison between internal stakeholders and external development vendors/system integrators.
- Translate business needs into clear development scope; review vendor proposals, functional specifications, timelines, and deliverables to ensure alignment with business objectives, architecture standards, and security policies.
- Manage requirement clarifications, change requests, and scope alignment throughout project delivery; monitor vendor progress and escalate issues when necessary.
- Support mobile app and digital product enhancements including loyalty, membership, campaigns, promotions, customer engagement, and end-to-end order journey.
- Collaborate with UI/UX and product teams to improve customer experience and mobile application usability.
- Define test scenarios, support SIT/UAT activities, and validate vendor deliverables against agreed acceptance criteria.
- Support release planning, deployment coordination, rollout activities, and post-implementation monitoring.
- Facilitate stakeholder communication, requirement workshops, functional walkthroughs, and user training when required.
- Prepare project status updates, risk reports, and progress tracking for the Team Lead and stakeholders.
- Support data validation, reporting requirements, and monitoring of application KPIs, CRM engagement metrics, and E-Commerce performance to drive continuous improvement.
- Medical and Hospitalisation Leave
- Annual Leave
- Training Provided
Swift Support Services MalaysiaKuala Lumpur, 19 km from Shah Alam
and financial institutions.
Technical Business Analyst
Context and Environment
Swift provides a global financial communications platform, standards, products, and services to over 11,000 customers in 215 countries and territories. Our employees...
QL Maxincome Sdn Bhd (FamilyMart)Shah Alam
transport and willing to work in office based in Bukit Jelutong, Shah Alam
• Gather, analyze, and document business requirements for E-Commerce and CRM mobile applications; translate requirements into functional specifications, user stories, workflows...
Agensi Pekerjaan Job Search Asia Sdn BhdPetaling Jaya, 9 km from Shah Alam
Bachelor’s degree in Business, IT, Computer Science, or a related discipline.
• 2–5+ years of experience as a Business Analyst within digital platforms, fintech, gaming, or similar industries.
• Proven expertise in requirements gathering...