Junior Business Analyst
QL Maxincome Sdn Bhd (FamilyMart) Shah Alam Full-time
Possess at least an Advanced Diploma or Bachelor’s Degree in Computer/Software Engineering, Computer Science/Information Technology, or a related field.
- Preferably with system knowledge in Mobile Applications, CRM, E-Commerce.
- Working experience in the retail industry is an added advantage.
- Strong attention to detail with the ability to follow specific procedures and instructions.
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Posses own transport and willing to work in office based in Bukit Jelutong, Shah Alam
- Gather, analyze, and document business requirements for E-Commerce and CRM mobile applications; translate requirements into functional specifications, user stories, workflows, and acceptance criteria.
- Work under the guidance of the Team Lead to support project planning, delivery tracking, requirement prioritization, and risk escalation.
- Act as the primary functional liaison between internal stakeholders and external development vendors/system integrators.
- Translate business needs into clear development scope; review vendor proposals, functional specifications, timelines, and deliverables to ensure alignment with business objectives, architecture standards, and security policies.
- Manage requirement clarifications, change requests, and scope alignment throughout project delivery; monitor vendor progress and escalate issues when necessary.
- Support mobile app and digital product enhancements including loyalty, membership, campaigns, promotions, customer engagement, and end-to-end order journey.
- Collaborate with UI/UX and product teams to improve customer experience and mobile application usability.
- Define test scenarios, support SIT/UAT activities, and validate vendor deliverables against agreed acceptance criteria.
- Support release planning, deployment coordination, rollout activities, and post-implementation monitoring.
- Facilitate stakeholder communication, requirement workshops, functional walkthroughs, and user training when required.
- Prepare project status updates, risk reports, and progress tracking for the Team Lead and stakeholders.
- Support data validation, reporting requirements, and monitoring of application KPIs, CRM engagement metrics, and E-Commerce performance to drive continuous improvement.
- Medical and Hospitalisation Leave
- Annual Leave
- Training Provided
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