Student Advisor (Mandarin Speaking)

Are you passionate about helping others and making a difference? Join ELS Language Centres, Malaysia, as an International Student Advisor, where you’ll play a pivotal role in shaping the educational journey of students from around the world.

• Assisting students with their basic needs e.g. opening a bank account, transport, accommodation, social activities, registering with their embassies and associations, etc.
• Assisting the Academic Director and Centre Director in organising student orientation and graduation.
• Planning, promoting and conducting student activities and maintaining the student activities budget.
• Updating and maintaining students’ notice boards with up-to-date and relevant information e.g. university counselling notices, the latest happenings in town, useful information related to language learning, etc.
• Arranging to pick up students from the airport when necessary.
• Liaising with landlords for student accommodation arrangements.
• Counselling/ Advising and assisting students with immigration matters (visa applications/ renewals/ cancellations/ shortening/ special pass etc.).
• Maintaining up-to-date information on student visa regulations/ policies (transfers, withdrawals etc).
• Assisting students in filing claims for medical insurance, keeping accurate records and communicating with the insurance company.
• Maintaining information and serving as a referral source for students on various topics, including but not limited to: banks, post offices, transportation, travel agencies, recreational facilities, social services, campus resources, and international student organisations.
• Assisting students in general enquiries.
• Assisting in placement tests.

• Counselling and assisting qualified students with university/college selection and admission by providing up-to-date and accurate information.
• Communicating with representatives or personnel from universities and colleges in the recruitment process.
• Organising at least one seminar per session on education through internal presentations or invited guests.
• Keeping accurate records of students’ application status.
• Establishing contacts with universities and colleges to gain recognition of ELS’ CIEP qualification (levels 106 to 109).

• Answering enquiries (phone, email & walk-in).
• Attending education & school fairs.

• Preparing and maintaining files for new, current and past students – to include all required documentation.
• Keeping accurate student visa reports.
• Performing any other duties as and when assigned.

Experience: At least 1 to 2 years of work experience.

Languages: Proficient in Mandarin and English (spoken and written) as the role involves daily interaction with Mandarin-speaking clients in an English-speaking work environment.