Sales Associate (Retail + Social Media, Order Fulfillment & Customer Service) - Klang
TNL Bakery Cafe (Platinum Setup Sdn Bhd) Klang Full-time
Minimum 1 year of retail, sales, or customer-facing experience (preferred).
- Confident using or quick to learn Shopify, POS systems, and basic admin tools.
- Social media-savvy (especially Instagram Stories & Live).
- Able to follow guidelines and create accurate quotations.
- Strong attention to detail, packaging quality, and follow-through.
- Excellent communication, problem-solving, and critical thinking skills.
- Positive, self-motivated, and adaptable in a fast-paced environment.
- Greet and assist customers with product selections and inquiries.
- Provide styling tips or product recommendations based on customer needs.
- Operate the POS system efficiently to process transactions.
- Maintain the cleanliness, organization, and visual appeal of the store.
- Create and post engaging Instagram Stories to showcase new arrivals, promos, or behind-the-scenes content.
- Host or assist with Instagram Live sessions for product features or Q&As.
- Respond promptly to customer messages and comments on social platforms.
- Coordinate content based on the brand’s tone and current marketing goals.
- Handle online and social media orders via Shopify or manual entry.
- Wrap and package products securely and neatly, following brand guidelines.
- Arrange for delivery or pickup and track orders to ensure customer satisfaction.
- Follow up with customers post-delivery and handle any issues or returns professionally.
- Create and send quotations to customers based on provided templates and pricing guidelines.
- Use Shopify and POS systems confidently, or demonstrate the ability to learn them quickly.
- Keep records of orders, sales, and customer inquiries accurately.
- Handle customer concerns and delivery issues with professionalism and urgency.
- Use critical thinking to resolve unexpected problems independently or escalate when needed.
- Communicate clearly with both customers and team members.
- Staff discounts
- Opportunities for growth and skill development
- Involvement in brand content and promotions
- Flexible scheduling
- Collaborative, creative team environment
Trans Network Sdn BhdKlang
Job Requirements: -
• Candidate with at least one (1) year of working experience in customer service is preferred.
• Experience in a call or contact center environment will be an added advantage.
• Candidate must good in multitasking and ability...
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