Customer Service Executive - Ampang Jaya
Ultra Cleaning Sdn Bhd Ampang Jaya Full-time
Fresh graduates are encouraged to apply.
- Able to speak in English and Mandarin
- Candidates must possess at least SPM
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritize and manage time effectively
- Social media savvy
- Handle inbound and outbound calls, WhatsApp, and email communications.
- Respond to customer inquiries regarding services, bookings, and complaints.
- Assist customers in understanding service packages and follow-up on inquiries.
- Liaise with internal departments (e.g., operations, HR, sales) to coordinate timely service delivery.
- Schedule and confirm service appointments with customers.
- Update customers on service progress and changes.
- Record, investigate, and follow up on customer complaints or feedback.
- Coordinate with relevant departments to resolve issues quickly and professionally.
- Maintain accurate customer records, service request logs, and feedback reports.
- Prepare daily or weekly reports on customer satisfaction and issues raised.
- Build and maintain positive relationships with existing and new customers.
- Follow up post-service to ensure satisfaction and gather testimonials or reviews.
- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Medical & Insurance Coverage
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.
VR Solution Sdn BhdAmpang Jaya
Diploma/Degree in Business Administration, Customer Service, or a related field.
• Minimum 3–5 years of experience in customer service, with at least 1 year in a senior role.
• Strong communication skills in English, Bahasa Malaysia, and Mandarin...
OSIM (M) Sdn BhdPetaling Jaya, 19 km from Ampang Jaya
With Customer Service experience is added advantage
• Computer Literate
• Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
• Check to ensure that appropriate changes were made...
Schneider ElectricPetaling Jaya, 19 km from Ampang Jaya
In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital...