Customer Service Executive (Mandarin Speaker) - Ampang Jaya
VR Solution Sdn Bhd Ampang Jaya Full-time
Diploma/Degree in Business Administration, Customer Service, or a related field.
- Minimum 3–5 years of experience in customer service, with at least 1 year in a senior role.
- Strong communication skills in English, Bahasa Malaysia, and Mandarin
- Excellent problem-solving and conflict-resolution skills.
- Ability to multitask, lead a team, and work under pressure.
- Customer-oriented mindset with a proactive approach.
- Working Location: Pusat Perdagangan One Puchong, Puchong
- Manage and respond to customer inquiries via phone, email, WhatsApp, and social media.
- Handle escalated customer complaints and provide effective resolutions.
- Supervise junior customer service representative.
- Coordinate with sales, technical, and logistics teams to resolve customer issues efficiently.
- Monitor service quality and implement improvements to enhance customer satisfaction.
- Maintain and update customer service records in the CRM system.
- Prepare reports on customer feedback, service issues, and team performance.
- Assist in developing customer service policies, procedures, and training materials.
- Stay updated on industry trends, product knowledge, and competitor practices.
- EPF, SOCSO, EIS, PCB
- Annual Leave
- Medical Leave
- Medical Claim
- Public Holiday closed (Refer to the company list)
- Annual Increment (depends on performance)
- Annual Performance Bonus
- Career Enhancement (opportunities promote to CRM Senior or Manager)
- 5 Working Days
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computer knowledge
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• Able to speak in English and Mandarin
• Candidates must possess at least SPM
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