Franchise Manager (F&B)

FRANCHISE MANAGER Salary: Competitive and based on experience Location: Kualal Lumpur Keywords: collaborative, supportive leadership, training opportunities, dependable, inclusive, growth leadership, flexible working opportunities, knowledgeable team

If you are passionate about building connections, supporting others, and contributing to the success of a well-established brand, this position is tailored for you.

• Join a respected F&B brand with a strong presence and ambitious expansion plans across Malaysia and beyond, offering you the platform to make a significant impact on business growth.
• Benefit from a collaborative culture that prioritises teamwork, continuous learning, and supportive leadership, ensuring your contributions are valued and your development is encouraged.
• Enjoy flexible working opportunities and access to comprehensive training programmes designed to enhance your skills and support your career progression within the organisation.

What you'll do:

Through frequent site visits and proactive problem-solving, you will ensure every outlet upholds the highest standards of quality and compliance. Your commitment to fostering an inclusive environment where knowledge is shared openly will help build a cohesive network of motivated partners who feel supported at every stage of their journey.

• Oversee the daily operations of multiple franchise outlets, ensuring all locations adhere to company standards for quality, service, and compliance.
• Develop and maintain positive relationships with franchisees by providing guidance, support, and regular communication to foster mutual success.
• Implement effective training programmes for new and existing franchise partners to ensure consistent delivery of products and services across all outlets.
• Monitor key performance indicators for each franchise location, analysing data to identify areas for improvement and implementing action plans as needed.
• Collaborate closely with internal teams such as marketing, supply chain, and finance to coordinate initiatives that drive franchise growth and profitability.
• Conduct regular site visits to assess operational standards, provide constructive feedback, and address any challenges faced by franchisees promptly.
• Support the recruitment and onboarding process for new franchise partners by evaluating applications, conducting interviews, and facilitating smooth transitions into the network.
• Ensure compliance with all legal requirements, health regulations, and company policies across all franchise locations through diligent oversight and clear communication.
• Lead periodic meetings with franchisees to share best practices, discuss business updates, and encourage open dialogue within the network.
• Prepare detailed reports on franchise performance for senior management, highlighting successes as well as areas requiring additional support or resources.

What you bring:

With strong organisational skills underpinning your approach, you are adept at balancing competing demands without compromising on quality or compliance. Above all else, your dedication to supporting others’ growth—through training initiatives or simply being available when needed—sets you apart as someone who truly cares about collective success.

• Demonstrated experience managing multi-site operations within the food & beverage or retail sector with a focus on franchising models.
• Exceptional interpersonal skills that enable you to build trust-based relationships with diverse stakeholders including franchisees, colleagues, and external partners.
• Strong organisational abilities allowing you to juggle multiple priorities efficiently while maintaining attention to detail in all aspects of your work.
• Proven track record in delivering effective training programmes that empower others to achieve high standards of performance consistently.
• Excellent analytical skills enabling you to interpret complex data sets and translate insights into actionable strategies for improvement.
• A collaborative mindset that thrives in team-oriented environments where knowledge sharing is encouraged and valued by all members.
• Outstanding verbal and written communication skills necessary for presenting information clearly during meetings or when preparing reports for management.
• A deep understanding of regulatory requirements relevant to food safety, health standards, and business compliance within the Malaysian market.
• Experience supporting recruitment processes including interviewing prospective franchisees and facilitating onboarding procedures smoothly.
• A genuine passion for helping others succeed coupled with patience, empathy, and a commitment to providing ongoing support.

What sets this company apart:

As part of this knowledgeable team dedicated not just to business results but also personal wellbeing—you’ll find ample opportunities for growth alongside colleagues who genuinely care about each other’s success.

What's next:

If you are ready to take on a rewarding challenge where your expertise can shape the future of franchising within a leading F&B brand—this is your moment!

Apply today by clicking on the link provided below; we look forward to connecting with talented individuals eager to make a difference.

Do note that we will only be in touch if your application is shortlisted.

Licence Number : JTKSM 423C