IT Helpdesk Specialist - Aviation Industry - Japanese Speaker

Job Overview:

We are hiring a Japanese-speaking IT Helpdesk Specialist to support end users for a leading client in the aviation sector. This role involves providing Level 1 and Level 2 technical support across hardware, software, and network environments in a fast-paced, service-driven setting.

What Will You Do:

• Provide IT helpdesk support to end users in Japanese via phone, email, and ticketing systems.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals.
• Support enterprise applications and business-critical systems.
• Diagnose and resolve network-related issues (LAN/WAN, VPN, Wi-Fi, connectivity).
• Log, track, and manage incidents using ITSM tools (e.g., ServiceNow, Remedy, Jira).
• Escalate unresolved issues with proper documentation and follow-up.
• Ensure adherence to SLA, compliance, and security standards.
• Provide timely updates and maintain clear communication with users.
• Assist with user account management, access control, and system configurations.
• Able to work in rotational shifts.

What Makes You A Good Fit:

• Proficiency in Japanese language (spoken and written) is essential for this role.
• Minimum 2 years experience in a service desk, helpdesk, or IT support environment.
• Solid understanding of Windows and Microsoft Office suite.
• Familiarity with core networking fundamentals such as IP addressing, DNS, DHCP, and VPN connectivity.
• Exposure to incident management or ticketing systems (e.g., ServiceNow, Jira, Remedy, or similar tools).
• Proven ability to analyze issues and deliver effective technical solutions.
• Strong interpersonal skills with a focus on user support and service excellence.

What We Offer:

• Attractive compensation package
• Additional monthly allowance
• 12 days Annual Leave
• 12 days Medical Leave
• Medical Insurance
• Relocation Assistance is provided
• Opportunity to work with a globally recognized aviation company
• Career growth in a structured and professional support environment