Network Operations Support Senior Analyst - Japanese speaking
Accenture Malaysia Kuala Lumpur Full-time
Role Purpose
In this role, you will be the first point of contact for customers reporting network and connectivity issues across a range of products and services. The role focuses on resolving customer-reported faults, ensuring SLA adherence, and improving overall customer service experience.
Key Responsibilities- Day to day handling of customer emails and phone calls for fault reporting and inquiries
- Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied.
- Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements
- Work within a defined set of relevant product/network procedures, standards and practices
- Deliver outcomes by implementing a course of action identified from a general range of solutions
- 1st call Assist in providing technical support in the investigation and rectification of complex incidents
- 1st call Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN, VoIP
- Manage the in-coming calls and create SNI tickets within committed Response times and SLA.
- Timely provide updates to customers on all RFO cases within the committed SLA, low priority case is not being escalated
- Daily updates reasons for ageing tickets and difficulties handling complex tickets
JAC Recruitment MalaysiaKuala Lumpur
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【ポジション】 日本語専任講師（常勤）
【求人の詳細】
• -日本語指導（直接法）
レベル別授業（初級〜上級）/日本留学試験（EJU）・JLPT対策講義/小論文、読解、聴解、口頭発表指導
• オリジナル教材の開発
Agensi Pekerjaan Pasona Sdn BhdKuala Lumpur
Minimum 3 years of experience in real estate development in the retail industry or at a real estate company
• Japanese language proficiency at N3 level or higher
• English: Intermediate level or above
• Bachelor’s degree or higher (high school...
Arvion ServicesPetaling Jaya, 11 km from Kuala Lumpur
Job Overview:
We are hiring a Japanese-speaking IT Helpdesk Specialist to support end users for a leading client in the aviation sector. This role involves providing Level 1 and Level 2 technical support across hardware, software, and network...