Customer Service - Ampang Jaya

• Minimum 3-5 years of experience in a admin
• Strong communication skills in English, Bahasa Malaysia, and Mandarin.
• Ability to work independently with minimal supervision while staying proactive and detail-oriented.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong time management skills and ability to handle multiple tasks efficiently.

1. Customer Interaction & Support

• Handle incoming calls, emails, messages, and walk-in inquiries from customers.
• Assist customers by providing product or service information, quotations, and after-sales support.
• Resolve product or service issues by clarifying complaints, determining the cause, and offering appropriate solutions.

1. Order Processing & Coordination

• Process customer orders, prepare invoices, and coordinate delivery arrangements.
• Liaise with warehouse, logistics, and sales teams to ensure timely and accurate order fulfillment.
• Follow up on pending orders or service issues to ensure completion.

1. Customer Feedback & Complaint Handling

• Record and manage customer feedback, complaints, and service requests in a professional manner.
• Escalate unresolved issues to the appropriate department for further action.
• Monitor customer satisfaction and report recurring issues to management.

1. Documentation & Reporting

• Maintain accurate customer records, communication logs, and service reports.
• Prepare and submit regular reports on customer service activities and KPIs.
• Ensure all documentation complies with company policies and data protection laws.

1. Administrative & Support Tasks

• Assist in the preparation of quotations, proposals, and service contracts.
• Support marketing campaigns by handling inquiries and directing leads to the sales team.
• Participate in company meetings, trainings, and team-building activities.

Benefits:

• EPF, SOCSO, EIS, PCB
• Annual Leave
• Medical Leave
• Medical Claim
• Public Holiday closed
• Annual Increment
• Annual Performance Bonus
• Career advancement opportunities to managerial roles.
• 5 Working Days
• Company Trip.

Salary & Compensation:

• Salary will be based on the candidate’s skills, work experience, and ability to work independently.