Customer Service Specialist

Language Requirement: Excellent in English, Malay in terms of verbal, written and comprehension. Mandarin will be a plus.

• Education level : SPM and above
• Candidates with B2B/ B2C sales experience will have added advantage.
• Strong ability to turn support calls into sales opportunities
• Passion to do sales and achieve target
• Handle incoming calls using proper sales and customer service practices throughout the interaction.
• Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
• Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
• Troubleshoot client products to ensure a one-call resolution.
• Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
• Open to working in rotational shifts.
• 5 working days
• EPF, Socso
• Annual Leave
• Provided training
• Provided commission