[ref. g58848222] Housekeeping Supervisor

Housekeeping Supervisor is also responsible for performance monitoring, staff training, handling guest requests and grievances, and ensuring compliance with safety and health regulations.

A more detailed breakdown of the responsibilities are as follows (this list is not exhaustive):

Manpower Management:

• Supervising and planning housekeeping manpower schedule: This includes assigning tasks, monitoring performance, and providing feedback to improve performance.
• Manage housekeeping operations: Overseeing the daily operations of housekeeping personnel, ensuring efficient and effective service delivery.
• Training and develop new housekeeping personnel: Training new employees on all relevant procedures, safety guidelines, and judicious use of equipment and supplies.
• Addressing staff performance issues: Providing guidance and support to improve performance or taking disciplinary action when necessary.

Facility Maintenance:

• Ensuring cleanliness, sanitation and orderliness of all areas: Inspecting resident rooms, public areas, and other spaces to maintain high standards of cleanliness and hygiene. This includes common areas, and administrative spaces.
• Implementing cleaning schedules and procedures: This ensures consistent standards of cleanliness throughout the facility.
• Manage inventory and supplies: Monitoring and maintaining adequate stock levels of cleaning supplies, linens and other necessary items.
• Inspecting the facility regularly: Identifying areas that need attention and addressing maintenance issues. Such matters need to be formulated in an official weekly report.

Resident Care:

• Preparing resident rooms for new admissions: Ensuring rooms are thoroughly cleaned and ready for occupancy, while working cohesively with Front Office and Wellness Departments.
• Ensuring smooth laundry and linen operations: Ensuring residents laundry and linen are cleaned in a proper and timely manner.
• Handle guest requests and addressing concerns: Addressing guest inquiries and resolving issues in a timely and professional manner.

Administrative Duties:

• Maintaining housekeeping policies and procedures: Ensuring all activities are conducted according to established guidelines.
• Maintaining records of supplies and costs: Tracking inventory and Keeping records of inspections, inventory, and other relevant data.
• Attending meetings with administration and other departments: Collaborating with other staff to ensure smooth operations.
• Coordinate with other departments: Communicating and collaborating with other departments, such as Front Office, Maintenance and Wellness Departments, to ensure smooth operations.

Other Responsibilities:

• Available to assist with housekeeping duties when needed: Proactively taking necessary immediate actions upon urgent matters related to the housekeeping department (noting that some of these emergencies may occur outside of normal working hours).
• Performing other duties as reasonably assigned by the immediate supervisor: Adapting to the pressing needs of the facility and the residents it serves.

Requirement:

• Candidate must possess at least a Diploma or Degree.
• At least 1 - 2 year’s working experience in Housekeeping.
• Good communication, organizational and interpersonal skills.
• Good time management and ability to work on multiple projects and tasks simultaneously.
• Excellent interpersonal and communication skills and high integrity.
• Pleasant and caring personality to deal with the elderly & senior citizen.
• Experience in customer relationship management and dedication to providing great customer service.