Hotel Reception Housekeeping
Napz Holdings Berhad Petaling Jaya Full-time
Completion of Secondary/SPM/'O' Level education is required.
- This is an entry-level position; fresh graduates are encouraged to apply.
- Proven ability to deliver exceptional customer service in a hotel environment.
- Demonstrated skills in housekeeping, including cleaning, organizing, and maintaining rooms and common areas to a high standard.
- Excellent time management skills to effectively prioritize and complete tasks within established deadlines.
- Ability to address and resolve guest issues and complaints efficiently and effectively, demonstrating problem-solving skills.
- Proficiency in Bahasa Malaysia is essential for effective communication with guests and colleagues.
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Register guests, assign rooms, and issue room keys in an efficient and friendly manner.
- Answer phone calls and respond to guest inquiries, providing accurate information about hotel services, local attractions, and directions.
- Handle guest check-ins and check-outs, processing payments and resolving any billing discrepancies.
- Maintain a clean and organized reception area, ensuring a professional and welcoming environment.
- Respond promptly and efficiently to guest requests, complaints, and concerns, escalating issues to management when necessary.
- Perform housekeeping duties, including cleaning guest rooms, bathrooms, and common areas to maintain a high standard of cleanliness and hygiene.
- Change bed linens, towels, and amenities in guest rooms, ensuring they are well-stocked and presented neatly.
- Report any maintenance issues or damages in guest rooms or common areas to the appropriate department for prompt repair.
- Adhere to hotel policies and procedures regarding guest privacy, security, and safety.
- Manage lost and found items, ensuring proper documentation and storage.
- Assist with laundry duties, including washing, drying, and folding linens and towels.
- Collaborate with other hotel staff to ensure seamless guest service and satisfaction.
- Monitor and maintain inventory of cleaning supplies and amenities, notifying management when restocking is needed.
- Handle guest requests for extra amenities or services, such as extra towels, pillows, or wake-up calls.
- ADI Diiploma from UTMSpace (FREE)
- KWSP
- SOCSO
- Medical claim included
- Annual and medical leave shall be in accordance with the prevailing Labour Law
PU Lim Realty Sdn BhdKuala Lumpur, 11 km from Petaling Jaya
Responsible in the overall care and service given to our customers throughout their stay
• Manage check-in and check-out procedures efficiently, ensuring accuracy in guest records, billing, and room assignments.
• Ensure all customer queries or...
EQ Hotel Kuala LumpurKuala Lumpur, 11 km from Petaling Jaya
Exhibit a professional and polished appearance, adhering to the hotel's grooming standards at all times.
• Be able to greet and seat guests in a timely and efficient manner, managing the flow of the restaurant or dining area effectively.
• Maintain...
Ingram MicroPetaling Jaya
Description
Major Responsibility: Office Administration
Supporting Actions:
• Office premise upkeep and maintenance
• To lead the receptionist and cleaning team to ensure that the office premises are well maintained and upkeep in a tidy...