Customer Service Executive
Brandt Business Services Sdn Bhd Petaling Jaya Full-time
- Possess a Diploma or Degree in related fields.
- Minimum of 1-2 years of customer service experience in a contact center environment.
- Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
- Excellent verbal and written communication skills in English is mandatory.
- The ability to speak in Mandarin will be an added advantage.
- Strong interpersonal skills and the ability to build rapport with customers.
- Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
- Proficient in Microsoft Office and experience working with CRM systems.
- Familiarity with digital banking products and services.10. Ability to work flexible hours, including weekends (24/7)
- Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
- Providing accurate information and resolving customer issues related to digital banking products and services.
- Maintaining a high level of product knowledge to effectively support customer need
- Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
- To meet the Key Performance Indicator (KPI) monthly.
- Collaborating with cross-functional teams to improve processes and customer experience.
- Demonstrating empathy and understanding when dealing with customers.
- Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
- Respond to customer inquiries via email in a timely and professional manner.
- Full-Time position: 12 Months Contract
- Working Location: CP Tower, Petaling Jaya
- Quarterly KPI Allowance: Up to RM 1,800
- Mandarin Language Allowance: RM 500
- Overtime : Eligible, based on business needs and requirements
- 6 weeks Working Days: Monday – Sunday (5 working days & 2 rotational off days )
- Working Hours: (7.00 am
- 4.00 pm, 9.00am
- 6.00pm, 02.00 pm
- 11.00pm, 10.30pm
- 7.30am)
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