Mandarin Customer Service Executive (Fresh Graduate)
Agensi Pekerjaan Talentconsult Sdn Bhd Kuala Lumpur Full-time
Malaysian citizen
- Possess at least SPM qualification or equivalent
- Able to converse fluently in both Mandarin and English
- Fresh graduates are welcome; no experience required [ TRAINING WILL BE PROVIDED ]
- Minimum 6 months of customer service (BPO) experience (preferred)
- Strong written and verbal communication skill
- Excellent multitasking, time management, and prioritization abilities
- Active listening skills with the ability to identify customer needs through effective questioning
Will Be Great If You Have:
- Experience working in customer service or call center environments (salary negotiation available)
Working Hours:
- 9 hours per day, including 1-hour break
- 2 days off per week
- Shift rotation
Salary Package:
- Basic Salary + KPI + Additional Allowances
- Compensation depends on interview performance, including language ability, work experience, and education level.
Key Responsibilities:
Customer Interaction:
- Respond to customer inquiries through various channels including calls, emails, live chat, and outbound contacts.
- Listen attentively to customer needs and concerns while providing appropriate solutions.
Customer Service Excellence:
- Provide high-quality customer service to minimize repeat contacts and escalations.
- Demonstrate empathy and build rapport with customers during interactions.
- Maintain a calm and patient demeanor, especially when dealing with sensitive issues.
Problem-Solving & Feedback:
- Resolve complex customer issues effectively, utilizing available tools and resources.
- Provide constructive feedback on tools, procedures, and customer service practices to improve workflow.
- Accurately document customer interactions and escalate unresolved issues when necessary.
Performance & Compliance:
- Achieve performance targets, including call quality, handling time, customer satisfaction, and compliance.
- Follow strict privacy, security, and compliance requirements, especially when handling sensitive health information.
- Participate actively in team meetings, training sessions, and performance feedback discussions.
- Provides a full set equipment: laptop, keyboard and mouse, dual monitors, HD webcam, and headset.
- EPF、 SOCSO、and EIS contributions are provided for your social security.
- Enjoy annual leave、medical leave、medical insurance、and allowances for your well-being.
- Receive onboarding training and ongoing professional development to grow your career.
- Our performance incentives include KPI bonuses and recognition for exceptional work.
- Convenient office location with easy access to public transportation
- We support work-life balance and a friendly, inclusive work culture.
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