Customer Service Executive
Wealth Mastery Academy Kuala Lumpur Full-time
Provide exceptional customer service and support to Wealth Mastery Academy clients.
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Actively listen to customer concerns, demonstrate empathy, and provide appropriate solutions.
- Utilize strong communication skills in both Mandarin and English to effectively interact with a diverse customer base.
- Employ problem-solving skills to identify the root cause of customer issues and implement effective resolutions.
- Manage time effectively to prioritize tasks and ensure efficient handling of customer inquiries.
- Handle customer complaints and conflicts with professionalism and diplomacy, striving for mutually agreeable resolutions.
- Maintain accurate and detailed records of customer interactions and resolutions in the company's CRM system.
- Collaborate with other team members to ensure seamless customer service and support.
- Contribute to a positive and supportive team environment.
- Adhere to company policies and procedures regarding customer service and data privacy.
- Identify opportunities to improve customer service processes and contribute to a culture of continuous improvement.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
- Maintain a thorough understanding of Wealth Mastery Academy's programs, services, and policies to accurately address customer questions and concerns.
- Document all customer interactions and resolutions in the CRM system, ensuring data accuracy and completeness for future reference and analysis.
- Proactively identify and escalate complex or unresolved customer issues to senior team members for further investigation and resolution.
- Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience and address any cross-functional issues.
- Contribute to the development and improvement of customer service processes and procedures to enhance efficiency and customer satisfaction.
- Follow up with customers to ensure their issues have been resolved and that they are satisfied with the service they received, actively seeking feedback for continuous improvement.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
- Employee Discount on company products/services
- Casual Wear
- Company Activities
- Free Laptop/Phone for Work
- Fun Entertainment Environment
- Maternity Leave
- Public Holiday Substitution
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