Customer Service Executive (Service Center – Pavilion Bukit Jalil)

• Minimum SPM/Diploma or equivalent qualification.
• Prior experience in customer service or service centre is an advantage.
• Strong communication and interpersonal skills.
• Ability to remain patient and professional when handling complaints.
• Basic computer skills (MS Office, data entry systems).
• Team player with a positive attitude and customer-first mindset.
• Welcome and assist walk-in customers with professionalism and courtesy.
• Handle inquiries related to products, services, and warranty claims.
• Register and track service requests, complaints, and follow-up actions.
• Coordinate with internal teams to ensure timely resolution for customers.
• Provide clear updates and explanations to customers regarding service status.
• Maintain accurate records of customer interactions and transactions.
• Ensure the service centre environment is organized, professional, and customer friendly.

Operation Hours:

• 5 working days, 2 off days (schedule based on rotation)
• 9:00am – 10:30pm (follow mall operation hours)

• Attractive salary package and performance incentives.
• On-the-job training and career development opportunities.
• Supportive team environment.

• Basic Salary: RM2,150 – RM2,500 (based on experience)
• Language Allowance: RM300
• Sales Commission: Unlimited Commission
• Overtime Allowances
• Shift Allowances

Working Location:

• G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur, Malaysia.
• Accessible to Public Transport Monorail Imbi Station/MRT Bukit Bintang