中文 Banking Customer Service Specialist
KAALI HR Sdn. Bhd. Petaling Jaya Full-time
Fresh graduates Diploma and Degree are also welcome to apply as long as you have good proficiency in either Simplified Mandarin. SPM with experience may apply
- Salary :Basic (RM2400 - RM4500) + Language allowance (RM500) + KPI (Up to RM400-RM1800 quarterly) + Night shift allowance (Up to RM300)
- Office location :CP Tower, Petaling Jaya
- Requirement :- Candidate must be proficiency in English and Simplified Mandarin
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner by following to processes
- EPF, Socso
- KPI, Shift, language Allowances
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