Customer Service Specialist (Mandarin Speaker) - Ampang Jaya

apartmentJin Sdn Bhd placeAmpang Jaya scheduleFull-time calendar_month 
Good command of English and Mandarin in both written and spoken; able to speak Cantonese as an added advantage.
  • Candidate must have at least minimum SPM/STPM, Diploma or above.
  • Experience in the beauty industry is an added advantage.
  • Fresh graduates are also encouraged to apply
  • Good knowledge of computerized operation systems.
  • Proactive, fast learner, self-motivated, multi-tasking, performance-driven and teamwork capable among each in the department.
  • Willing to work on public holidays and able to work on changing schedules
  • Manage inbound and outbound calls / messages in a timely manner, handle customer bookings and reservations accurately, answer inquiries, resolve problems, maintain the daily database, and perform administrative tasks.
  • To attend to and respond to customer queries. To ensure that any concerns or related problems are handled promptly and in accordance with performance standards, either by telephone, electronically, or in person.
  • Good communication skills and able to interact with people at all levels.
  • Consistent in delivering passionate services to customers and resolving requests/complaints professionally.
  • Assist in ad-hoc documentation, duties, reports and projects.
Job Objective
  • To create and maintain good communication and high level of customer service with customers and staff in salons in any form of communication platform to outshine Musee Platinum Tokyo as Malaysia’s Professional Hair Removal Salon.
  • Responsibility to ensure that customer count numbers increase positively.
  • Attractive salary packages with extra allowances
  • Medical Insurance + Claim
  • EPF / SOSCO / EIS
  • 5 working days per week
  • Annual Leave, Birthday Leave, Compassionate Leave and etc.
  • Professional Training is Provided.
  • Complimentary Smooth Skin Control (S.S.C.) Hair Removal*.
  • Exciting Perks and Benefits, plus many more for you to find out.
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