Customer Service Specialist (Cantonese Speaker)

• Understanding of technology industry
• Call center experience
• Utilize Customer Relationship Management ( CRM) tool

• Experience as a sales representative in a call center environment
• Direct SaaS/Cloud/Platform selling experience
• Direct Cloud PBX Product selling experience
• Salesforce CRM experience preferred
• Knowledge of solution-selling techniques

What does a TaskUs Teammate really do? Think of yourself as the backbone of the company, the employee that will provide the best and world-class customer experience to your clients.

As a Teammate, you must:

• Responsible for achieving call center metrics and driving sales ecommerce revenue for clients.
• Assist customers in purchasing client products online, by walking them step by step through purchase, or building a custom cart and sending the link to the customer for purchase.
• When customer is unable to purchase online, create sales lead in CRM to be serviced by sales team
• Triage support and billing inquiries and direct customers to the appropriate channels

So, do you have what IT takes to become a teammate? We’re looking for someone who:

• Is willing to work on-site
• Operating hour is HK office hour, no night shift.
• Has 1 year customer service or sales experience
• Able to speak in Cantonese. This is required as Teammates will provide support for Hong Kong customers.
• Has strong verbal, written & comprehension skills
• Is computer literate and proficient to use Windows OS, Apple OS X, MS Office & Google applications
• Meets the typing requirement (30WPM for Voice)
• This is an office hour position, servicing Hong Kong operation hours. (Monday to Friday)

• Lunch Provided
• Medical Insurance and Dental
• Paid Training Provided
• Overtime pay