Help Desk Specialist

• 3–5 years of experience in product management or a similar role
• Hands-on experience with automation tools and workflow configuration
• Experience working within Agile or Scrum delivery environments
• Proven ability to define product strategy, long-term vision, and roadmap
• Understanding of REST APIs, webhooks, and API integrations
• Familiarity with JavaScript or similar programming languages is an added advantage
• Strong critical thinking skills with the ability to analyze problems and propose effective solutions
• High level of accountability and ownership over deliverables
• Ability to learn quickly and adapt to new technologies and domains

As a Customer Experience Specialist, you will be responsible for delivering high-impact product and automation initiatives that improve end-to-end customer and operational journeys. Key responsibilities include:

• Driving the end-to-end product development lifecycle from ideation through launch
• Defining product vision, roadmap, and feature priorities while managing the product backlog
• Leading cross-functional teams across engineering, design, and operations to deliver initiatives on time
• Monitoring product performance metrics and KPIs to identify optimization opportunities
• Designing, configuring, and implementing automation workflows using low-code and no-code platforms
• Building, maintaining, and optimizing automated processes to enhance operational efficiency
• Troubleshooting and improving existing automation flows
• Collaborating with engineering teams to integrate automation solutions with current systems
• Annual Leave
• Training Provided
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• 5 Working Days
• Medical Insurance
• Flexible Working Hours