Senior Quality Engineer (NPI & Customer Quality) New

A global manufacturing organization specializing in high‑precision engineered components for medical, industrial, and consumer applications is seeking a Senior Quality Engineer to drive quality excellence across new product introduction (NPI), manufacturing, and customer quality initiatives.

• Lead all QA deliverables for new product introduction and transfer projects, including inspection instructions, first article inspections (FAI), capability studies, MSA, PPAP documentation, and project qualification activities.
• Manage non‑conforming product control, perform failure analysis, and drive timely and effective corrective and preventive actions (CAPA) using structured problem‑solving methodologies.
• Handle customer quality matters, including complaints, RMA coordination, sorting, and rework activities, while ensuring clear communication with internal teams, suppliers, and customers.
• Prepare and present quality performance reports and lead internal and customer quality review meetings.
• Develop and execute Training Needs Analysis (TNA) and conduct training for quality technicians and inspectors on inspection criteria, methods, and updated quality requirements.
• Support customer process audits, NPI qualification audits, and system audits; manage engineering change orders (ECO), documentation updates, and purging activities.
• Oversee supplier quality management, ensuring compliance with RBA requirements and the Supplier Code of Conduct.
• Perform additional duties as assigned by management to support continuous quality improvement.

• Bachelor’s Degree in a science‑ or engineering‑related discipline (e.g. Materials Science, Physics, Chemistry, or equivalent).
• Minimum 3–5 years of hands‑on experience in Quality Assurance within a manufacturing environment.
• Strong working knowledge of QC Core Tools, including APQP, PPAP, FAI, MSA, SPC/CPK, FMEA, Control Plans, and 8D problem‑solving.

• Familiar with ISO 9001, ISO 14001, ISO 13485, and IATF 16949 standards.
• Able to interpret part drawings, engineering specifications, and technical documentation accurately.
• Strong analytical, problem‑solving, communication, and cross‑functional collaboration skills.