Customer Service Assistant - Kluang
Sin Guhe Trading Sdn Bhd Kluang Full-time
Possess at least a SPM.
- Proficiency in both Bahasa Malaysia and English, with strong verbal and written communication skills.
- Excellent customer service skills, with a focus on providing helpful and effective support to customers.
- Ability to identify and solve problems efficiently, ensuring customer satisfaction.
- Capable of working onsite in Skudai, Johor.
- Entry-level position; fresh graduates are encouraged to apply.
- Demonstrated ability to communicate clearly and professionally with customers and colleagues.
- Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information about products, services, and order status.
- Process customer orders, returns, and exchanges efficiently and accurately, ensuring customer satisfaction.
- Investigate and resolve customer complaints and issues, escalating complex problems to the appropriate department or personnel.
- Maintain customer records and update account information in the company database.
- Provide product demonstrations and training to customers, showcasing the features and benefits of commercial fridge and stainless steel food service equipment.
- Collaborate with sales and technical teams to address customer needs and provide solutions.
- Assist in the preparation of quotations and proposals for potential customers.
- Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
- Contribute to the development and improvement of customer service procedures and policies.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
Agensi Pekerjaan JobScoper Sdn BhdKluang
Minimum SPM qualification
• Fresh graduates are encouraged to apply
• Fluency in English and Chinese is required
• Willingness to work on a 24H rotational shift schedule, including weekends
Customer Support: Manage inbound inquiries, complaints...
Agensi Pekerjaan JobScoper Sdn BhdKluang
Kelayakan minimum SPM
• Graduan baru digalakkan untuk memohon
• Kelancaran berbahasa Inggeris dan Cina diperlukan
• Bersedia untuk bekerja mengikut jadual syif berputar 24 jam, termasuk hujung minggu
Sokongan Pelanggan: Mengurus pertanyaan masuk,...
Evolt Karting Sdn BhdKluang
Yearly Increments, Incentives & Bonus Structure.
✅ Career Development and Leadership Opportunities.
Jobscope (Full Training Provided):
• Ensure guests is having a great experience by being welcoming and polite.
• Welcome customers.
• Provide general...