Customer Service Executive

apartmentAgensi Pekerjaan Star Global Sdn. Bhd. placeKuala Lumpur scheduleFull-time calendar_month 

Open to global applicants

  • No specific experience or education required
  • Mandarin is mandatory due to market demand (read & write); English is an added advantage
  • Ability to work independently and as part of a team
  • Flexible and adaptable to changing priorities and environments
  • Engage with customers via inbound chat channels, responding to inquiries and concerns promptly and professionally
  • Respond to users inquiries in a timely and friendly manner, providing solutions to technical problems, or account matters with care and efficiency
  • Troubleshoot and resolve customer issues with empathy and professionalism
  • Provide accurate information and guidance to customers, ensuring a positive customer experience
  • Identify opportunities to improve customer service processes and procedures
  • Stay updated on company offerings and promotions to provide accurate information.
  • Competitive salary and monthly KPI Incentive
  • No night shifts or on-call duties
  • Starting with 15 days of annual leave
  • Career progression opportunities
  • Opportunities to work overseas
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Minimum possess at least Secondary Level / SPM with 2years experience in customer service  •  Required Language (Mandarin , Cantonese , English)  •  Previous working experience in customer service, or customer service related fields (i.e...
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business_centerHigh salary

Customer Service Executive

apartmentFreshtel Internet Sdn BhdplaceKuala Lumpur
Language(s) Required: Mandarin, English and Bahasa Malaysia.  •  Minimum of 3 years’ experience in a customer service position.  •  Diploma / Bachelor’s Degree in Business Administration or any related field.  •  Good interpersonal skills...