Customer Service Executive (Cantonese Speaking)

Minimum possess at least Secondary Level / SPM with 2years experience in customer service

• Required Language (Mandarin , Cantonese , English）
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
• Knowledge in handling Basic Computer (Microsoft Excel/Word etc).
• Good Communication and Interpersonal Skills.
• Ability to multi-task, Prioritise and manage time effectively
• Able to work rotational shift (night shift WFH)
• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take minutes of meetings
• Basic product photoshop skill
• Working Days : 6days
• Annual Leave and Sick Leave
• KWSP and SOCSO