Customer Service Executive

Contract Duration: 1 Year (renewable contract)

Salary:

• RM1,800 to RM1,900/months
• Allowances (Up to RM360)

Working Days: Monday - Sunday (5 Working Days, 2 Off Days - rotational)

Working Hours: 8:00 AM - 8:00PM (3 Shift)

Job Description:

Key Accountabilities:

• Attend and respond to inbound customer calls promptly and professionally
• Identify and understand customer concerns related to products or services
• Provide accurate information and effective solutions to resolve customer issues
• Ensure customer satisfaction through active listening and timely follow-up
• Escalate complex or unresolved issues to the appropriate department when necessary
• Minimum: SPM holders/Diploma with relevant working experience
• Have strong sales skills, including negotiation, persuasion, and objection handling
• Self-motivated, a team player with a positive attitude.
• Good experience with MS Office, particularly MS Excel.
• Possess excellent interpersonal and communication skills.
• Adept at identifying and resolving customer issues or concerns
• Passion towards customer service and understand primarying job responsibilities
• Fresh graduates are welcome to apply!
• Training will be provided