Customer Service Specialist (粤语英文客服专员)

This is an excellent opportunity for a detail-oriented professional to grow their career in a dynamic and supportive environment.

Key Requirements:

• Language Proficiency: Fluency in Mandarin, Cantonese, and English is essential to effectively communicate with our diverse customer base.
• Availability: Flexibility to daily work 8 hours,5 working days weekly, without night shift.
• Experience: While candidates with 6 months or more of customer service experience are preferred, we encourage recent graduates to apply. We value enthusiasm and a willingness to learn.
• Start Date: Ability to commence work immediately is advantageous.

As a Customer Service Specialist, you will play a crucial role in ensuring exceptional customer experiences by promptly addressing and resolving inquiries. Your responsibilities include:

• Customer Interaction and Support: Monitor incoming customer service channels and provide timely, accurate, and helpful responses to customer inquiries by Email, LiveChat and phone call.
• Feedback Analysis and Resolution: Categorize customer feedback to identify recurring issues and address them effectively according to Standard Operating Procedures.
• Security Alarm Response: Manage customer service inquiries related to security alarms, ensuring swift and appropriate action.
• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO