IT Support Assistant
SCMS Business Advisory Sdn Bhd Ampang Jaya Full-time
Provide day-to-day IT support to office staff, including troubleshooting hardware, software, and networking issues.
- Set up and configure company laptops, printers, and email accounts (Outlook).
- Install, update, and maintain software applications used by staff and clients.
- Provide remote and on-site technical supportto clients using SQL Accounting and Payroll software.
- Conduct SQL software training for new clients or when new modules (e.g.e-Invoice module) are introduced.
- Perform data backup, restoration, and system updates to ensure data integrity.
- Monitor and maintain network connectivity and ensure minimal system downtime.
- Coordinate with external IT vendors or service providers when necessary.
- Maintain accurate records of IT assets, equipment, and software licenses.
- Document technical issues, troubleshooting steps, and solutions for internal reference.
- Assist in software setup, testing, and system implementation when required.
- Diploma or Degree in IT, Computer Science, Information Systems, or a related field.
- Strong troubleshooting and problem-solving skills in both hardware and software.
- Basic understanding of networking, IP configuration, and remote access tools (e.g., AnyDesk, UltraViewer).
- Familiarity with SQL Accounting software or similar business systems is an added advantage.
- Comfortable conducting client training sessions (online or in-person).
- Good interpersonal and communication skills — able to explain technical matters clearly to non-technical users.
- Able to work independently, manage multiple tasks, and perform well under pressure.
- Positive attitude, reliable, and eager to learn new systems or technologies.
- Fresh graduates are encouraged to apply; training will be provided.
- Annual Leave
- EPF
- Annual Bonus
- SOCSO
- EIS
- Company Trip
- Overtime Pay
- 5 Working Days
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