Internship IT Support Internship
Emmanu EL Solutions(M) Sdn Bhd Ampang Jaya Internship
About the Role:
We are seeking a proactive and tech-savvy IT Support Intern to join our team. This internship offers hands-on experience supporting our software products and assisting clients with technical issues related to accounting, payroll, and POS systems
Key Responsibilities:- Assist in troubleshooting hardware, software, and network issues
- Provide online technical support to customer via email, phone, WhatsApp.
- Set up and configure computers, printers, and other IT equipment for customer and internal staff.
- Support the IT team with daily tasks and projects
- Provide first-level technical support for SQL accounting, payroll, and POS software
- Assist in software installation, configuration, and updates
- Troubleshoot user issues and escalate complex problems to senior technicians
- Maintain accurate support logs and documentation
- Support internal IT tasks such as hardware setup and network maintenance
- Practical experience supporting business-critical software
- Exposure to SQL-based systems and real-world troubleshooting
- Mentorship from experienced IT professionals
- Opportunity to develop technical and interpersonal skill
- Currently pursuing a diploma or degree in Information Technology, Computer Science, or a related field
- Basic understanding of computer systems, networks, and troubleshooting
- Good communication and problem-solving skills
- Eagerness to learn and work in a team environment
Emmanu EL Solutions(M) Sdn BhdKajang, 18 km from Ampang Jaya
About the Role:
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