[ref. f52880301] Human Resources Operations Specialist (Payroll/ CIC/ Total Rewards) - Ampang Jaya
Location: Bangsar South, Malaysia
Ready to shape the future of work?
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If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
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Inviting applications for the role of HR Operations – Payroll/CIC/Total Rewards role
This position is responsible for providing payroll and/or Time and Attendance (T&A) services to Greater Asia associates, assisting with efficient operation of the entity’s payroll and/or T&A functions based on the country profile(s) delegated to you.Work effectively in team environment with other payroll specialist to complete all aspects of back end payroll processing, journal entries, tax filing and third party management and/or T&A activities, such as attending associates queries via One HR (Case management system), report generation, monthly T&A cut off activities as well as yearly activities such as to ensure T&A system granting new accruals accurately, process manual accruals uploads and public holiday calendar maintenance.
Responsibilities- Manage customer expectations within the payroll scope of delivery by attending and processing enquiries and requests via the defined processes and utilizing problem solving skills for resolution.
- Ensure employee's payroll and time data are processed accurately and reviewed based on the define checklist.
- Work in collaboration with other team members to establish and maintain a confidential and sensitive work environment.
- Monitor and manage case daily. Analyzing, understanding, solving problems with complying to the standard scope of delivery.
- Ensure completeness of response, follow up cases are attended timely, shortest resolution time and resulting zero re-open tickets.
- Ensure all issues are captured in the issue log accurately and quality description on a timely manner.
- Focusing on customer (associate) service by handling all customer requests in a professional manner.
- Participate in monthly operations review meeting with HR as and when required.
- Ensure all unsolved and potential issues are escalated timely to Supervisor according to the standard escalation process.
- Carry out payroll and on time services according to the standard procedures, job aids and guidelines. Report any deviation to Supervisor immediately before proceeding with the activity.
- Participate in all compliance audits and respond to audit queries.
- Ensure all work documentation and work processes are updated.
- Work closely with ADP to meet BD ASC objectives and improve the customer experience.
- Provide support to implement improvement, work reduction and task simplification initiatives which are assigned by Supervisor or Manager.
- Perform system related testing i.e., payroll or time & attendance system as per requirement. Ensure all tested outputs are capture according to the requirement.
- Drive monthly operations review meeting with HR as and when required.
- Contribute to the operational process improvement activity by providing support to Supervisor/Manager in any improvement program initiatives.
- Act as a back up to the other team members to deliver and manage customer's expectations as and when required.
- Focus on results & timeliness and getting things right at the first time.
Qualifications we seek in you!
Minimum Qualifications- Graduate with a bachelor’s degree preferred.
- Experience in HR Operations
- Experience in working in HR Shared Service and/or working with payroll outsourcing vendor is preferred.
- Proficiency in Microsoft Word and Excel is mandatory.
- Experience in payroll and time management processing or TR experiences
- Ability to pay close attention to details and use time effectively.
- Excellent oral and written in Mandarin language with the ability to independently compose routine written communications.
- Posted with good understanding of payroll statutory knowledge.
- End-to-end payroll hands on experience is strongly desirable.
- Strong attention to detail and the ability to use that information to represent the service center to the stakeholder using influence and persuasion to ensure process considerations are accounted for in new or modified programs and policies.
- Strong problem solving and analytical ability.
- Poses CI/ improvement mindset.
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness
- built on a foundation of integrity and inclusion
- allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.