Customer Service Executive (客户服务专员)
Perpetual Management Sdn Bhd Kulai Full-time
Preferably candidate who possess at least a Diploma in any field.
- Fresh Grade are welcome to join.
- Required Languages: English and Mandarin. Mandarin reader is a must as need to liaise with Mandarin speaker internal & external customer.
- Required Skills: Communication & listening skills, business etiquette, detail-oriented, and organizing skills.
- Punctual and well discipline in conduct.
- Responsible and full of integrity dealing with customers, peers and superior.
- Multi-tasking and willing to take on additional responsibilities.
- Willing to work at Kulai, Johor and 6 days per week.
- Attract potential customers by answering product and service queries.
- Maintain customer accounts by recording account information.
- Service walk in customers and promote company’s products and services.
- Perform tele-marketing when there’s new product initiative from Sales Division.
- Attend to customer complaint and provide solution to resolve problems by liaising with relevant division within the company.
- Follow company’s standard operating procedures (SOP) in engaging new customers to ensure the entire sales process loop is completed with minimal error.
- Produce customer reports for management’s decision making and analysis.
- Attend weekly meeting and report weekly activities.
- Record log activities of daily tasks.
- Incentives after confirmation.
- Fast Career Growth – Promotion within 1 year!
- Annual Performance Bonus & Increment.
- Medical, Optical & Dental Benefits.
- Unlimited Refreshments – Enjoy a well-stocked pantry!
- Comprehensive Insurance – GHS & Group Personal Accident coverage.
- Education Sponsorship – Invest in your future.
- Friday Relaxation & Employee Engagement Sessions.
- Enjoy a housing allowance to assist with daily or relocation expenses for eligible candidates.
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