[ref. p53407620] Customer Service Executive
Antlerzone Johor Bahru Full-time
Minimum SPM level
- Fresh graduates are encouraged to apply.
- Able speak English and Bahasa Malaysia
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritise and manage time effectively
- Social media savvy
- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Annual Leave and Sick Leave
- Bonus
- EPF / SOCSO
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Accommodation Provided
- Training Provided
- Allowance Provided
Agensi Pekerjaan JobScoper Sdn BhdJohor Bahru
and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Exceeding customer expectation in terms of customer service & accurate information.
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Perpetual Management Sdn BhdKulai, 30 km from Johor Bahru
and willing to take on additional responsibilities.
• Willing to work at Kulai, Johor and 6 days per week.
• Attract potential customers by answering product and service queries.
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• Service walk in...