Senior Operations Executive – Retail / E-commerce - Ampang Jaya

Join GUNG Jewellery to build systems, connect teams, and power the engine behind every campaign, product, and pop-up.

As the Senior Operations Executive at GUNG, you’ll lead the behind-the-scenes execution — from inventory flow and campaign planning to reporting, forecasting, and day-to-day coordination.

This is a retail and e-commerce operations role — not a warehouse or freight logistics position. You’ll work closely with the founder and cross-functional teams (marketing, CS, production) to build smart internal systems and keep our brand running smoothly, so we can shine where it matters most: with our customers.

Job Role

• Translate campaign calendars into operational plans and stock movement timelines.
• Coordinate with Production to ensure inventory aligns with launch, retail, and online demand.
• Track and report on campaign execution progress, risks, and logistics needs.

• Oversee stock flow across production, warehouse, retail counters, pop-ups, and online orders.
• Maintain accurate inventory records and support efficient order fulfillment.
• Implement stock planning models and replenishment SOPs to prevent under/overstock issues.

• Build and maintain dashboards that track sales, campaign performance, and ops KPIs.
• Analyze trends, spot bottlenecks, and create forecasting reports to support business decisions.
• Share weekly reports with leadership with clear, actionable summaries.

• Act as the central connector across CS, Marketing, Production, and Retail.
• Lead syncs, spot misalignments, and unblock operational roadblocks early.
• Own execution timelines and ensure all stakeholders are aligned.

• Standardize and document operational SOPs across all touchpoints.
• Identify repetitive tasks and introduce tools (e.g. Notion,Airtable & etc) to improve flow.
• Continuously improve internal processes and operational handoffs.
• 3–5 years of experience in operations, supply chain, retail ops, or e-commerce.
• Strong in inventory, fulfillment, reporting, and team coordination.
• Skilled with Google Sheets, dashboards, and automation tools (e.g. Notion, Airtable & etc).
• Able to translate plans into execution and spot operational gaps before they become problems.
• Comfortable owning dashboards, forecasting, and improving internal workflows.
• Analytical and detail-oriented, yet thrives in fast-paced, creative environments.
• Strong communicator who’s able to align teams and hold people accountable.
• Bonus: Experience with retail pop-ups, lifestyle brands, or event-based ops.
• Must be based in Kuala Lumpur/Selangor and available to work onsite.
• Weekend Availability: Must be open to working on weekends for pop-ups or photoshoots when required (compensated through OT payment or replacement leave).