CS - Operations Executive (Korean Speaker)

We are seeking a detail-oriented and proactive CS & Operations Executive to support and oversee day-to-day operations in our Malaysia office and coordinate with branch offices across Southeast Asia. This role reports directly to the SEA Branch Manager/ Associate Director and will play a key part in ensuring seamless alignment, efficiency, and compliance across regional teams.

1. Customer Support & System Operations Manage daily tasks on our CS Management System, ERP, and HQ systems — including updating member info, handling orders, returns, exchanges, and resolving system-related issues.
2. Responding to Inquiries Handle 1:1 inquiry, info emails, and walk-in members with professionalism and empathy across all communication platforms (WhatsApp, SMS, phone).
3. Order & Auto-Ship Management Oversee regular auto-ship orders (Mon & Wed), ensure delivery SMS notifications are sent, and support manual order entries when needed.
4. Website & Announcement Updates Keep our members informed by uploading program updates, announcements, and general info on the website.
5. Academy & Finance Support Assist with Academy applications, performance monitoring, and support the finance team with tasks like failed payouts, duplicate orders, and unidentified payments.
6. Installation Coordination (Delcol Partnership) Liaise with members and Delcol to coordinate Hydrogen Plus installations after product delivery.
7. Compliance & Product Familiarity Act as a mystery shopper to monitor compliance, understand product basics, compensation plans, and stay aligned with local operational guidelines.
8. Team Support & Other Duties Be ready to assist with other tasks and support the team as needed — we grow better together!

Requirements:

• Proficiency in both English and Korean (spoken, written, and reading). Minimum TOPIK Level 4 or above is preferred.
• Fresh graduates are encouraged to apply.
• Open to applicants from all nationalities.
• Must be able to work on-site in Puchong, Selangor, Malaysia.