[ref. x9151017] Senior Process Executive - Korean Speaker - Kuala Lumpur
- Two years of experience, preferably in invoice processing, payment calculations, reconciliations.
- Good communication skills and comprehension.
- Intermediate level knowledge on MS Office applications like Excel, Outlook, and Word.
- Good on Numerical ability and Logical reasoning.
- Ability to perform peer-to-peer quality check to limit processing errors.
- Maintaining timelines and accuracy in processing.
- Attention to details and ability to meet deadlines.
- Ability to follow up on open items and prioritize.
Roles & responsibilities:
- SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
- Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
- Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
- Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
- Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
- Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat
- Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.
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Disclaimer:Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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